Last updated: 12 October 2026 (Draft — subject to clinic review)
Who we are
Aarogya Health Care ("we", "us" or "our") operates this website and provides information about the healthcare services listed by the clinic. Our contact and location details are provided below and in the website's Site Settings.
- Clinic: Aarogya Health Care
- Address: Sundarchowk Bhatbhateni line (Near Paincho Pasal, Butwal, Lumbini Province 32907)
- Email: [email protected]
- Phone: 071-535025
Information we may collect
Depending on the features you use, we may collect:
- Appointment information: Your name, phone number, email address, preferred appointment date and time, and details you provide about the service you wish to consult.
- Health information: Medical details, symptoms, reports or other health information that you voluntarily share with the clinic. Please provide only information relevant to your request.
- Contact messages: Information and messages you send through our website, email, telephone or other contact channels.
- Newsletter information: Your email address if you subscribe to a newsletter.
- Technical information: Basic website usage and device information collected through analytics, security or performance tools, where enabled.
How we use your information
We may use the information we receive to:
- Respond to your questions and requests.
- Process and manage appointment requests.
- Communicate with you about appointment availability or changes.
- Help clinic staff understand your request and coordinate relevant services.
- Send newsletters or updates where you have subscribed or otherwise agreed, subject to applicable requirements.
- Maintain website security, troubleshoot technical issues and improve website performance.
- Meet applicable legal, regulatory and record-keeping obligations.
Health information and confidentiality
Health information is sensitive. Please avoid submitting unnecessary medical details through general website forms.
Information shared with the clinic may be accessed by authorised personnel who need it to respond to your request or support your care, subject to applicable confidentiality and legal requirements.
Please do not assume that a general website contact form is an emergency service or a secure channel for transmitting extensive medical records.
Teleconsultations and messaging
If the clinic offers teleconsultation, the consultation may take place through the communication method confirmed by the clinic, such as a phone call or WhatsApp.
Please consider your privacy when using a personal device or messaging service. Third-party communication services may process information under their own privacy policies and terms.
The clinic should explain any applicable arrangements for consultation records, prescriptions and the handling of medical information before the service is used.
Cookies and analytics
This website may use cookies or analytics tools to support website functionality, measure usage and improve performance, depending on the tools enabled.
You can manage cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.
The clinic should update this section to identify the analytics, advertising, booking and other third-party tools actually used on the website.
Sharing of information
We do not sell personal information as a business practice.
Information may be shared where reasonably necessary with authorised clinic personnel, website hosting or technical service providers, communication providers, or other service providers supporting the website and clinic operations. Information may also be disclosed where required or permitted by applicable law.
The clinic should ensure that service providers handling personal or health information are appropriately assessed and that access is limited to what is necessary.
How long we keep information
We retain information for as long as reasonably necessary for the purpose for which it was collected, including appointment management, continuity of care, security and applicable legal or medical record-keeping requirements.
Retention periods may differ depending on the type of information and the reason it is held.
Your privacy requests
You may contact us to ask about personal information you have shared, request a correction, or raise a concern about how your information is handled. We will review and respond to requests subject to applicable law and legitimate record-retention obligations.
We may need to verify your identity before responding to a request.
Children's information
If a parent or legal guardian provides information on behalf of a child, that information should be limited to what is reasonably needed for the enquiry or appointment. Please contact the clinic if you have a concern about information submitted on behalf of a child.
Changes to this policy
We may update this Privacy Policy when our website, services or information-handling practices change. The revised version will be published on this page with an updated revision date.
Contact us
For questions or requests relating to this Privacy Policy, contact:
- Clinic: Aarogya Health Care
- Email: [email protected]
- Phone: 071-535025
- Address: Sundarchowk Bhatbhateni line (Near Paincho Pasal, Butwal, Lumbini Province 32907)
Please do not use email or a general contact form to seek emergency medical assistance.